Data Deletion Policy

Overview

Insign Technology Pvt. Ltd. respects your right to request the permanent deletion of your account and associated personal data. This Data Deletion Policy explains how to submit a request, how we verify your identity, what we delete, and what we may retain where required by law.

This policy complements our Privacy Policy and applies to personal data we process in connection with our websites, products and services operated by Insign Technology Pvt. Ltd.

What we delete

Upon a verified deletion request, we will permanently delete or anonymize, as applicable:

• Account profile details (name, email, phone, company information)
• Login credentials and authentication identifiers linked to your account
• User-generated content and preferences stored in your account, where technically feasible
• Contact form submissions and support tickets that identify you, unless retention is required for legal or security reasons

How to request deletion

1. Send an email to support@insigntechnology.com.
2. Use the subject line: Account Deletion Request.
3. In the email body, include:
   • Your full name
   • Username or account ID (if any)
   • Registered phone number associated with the account
   • The product or app related to the account (for example Multichannel, DigiVyapaar, IP-TV, or this website)
4. Send the request from the registered email address or phone number on file.

You may also reach us by phone at +91 6363 27 6363 or (022) 40150069, but we will still require a written request for verification and audit trail.

Verification

To protect your privacy, we will only process deletion after we confirm that the requester is the account holder (or an authorized representative). We may ask for additional verification if the information provided is incomplete or does not match our records.

Timeline

Once your identity is confirmed, we will permanently delete your personal data from our systems within 30 days and notify you upon completion. This action is irreversible.

What we may retain

Please note:

• Some anonymized or aggregated data may be retained for analytical purposes and will no longer identify you.
• Some information may be kept as required by law, regulation, dispute resolution, fraud prevention, or security (for example billing records or logs needed for legal compliance).
• Backups may take additional time to fully purge; data in backups will remain inaccessible for normal use and will be removed on the backup rotation schedule.

Apps and related brands

If your data is held in a related Insign brand or app (such as Multichannel, DigiVyapaar, or IP-TV), mention the product name in your deletion email so we can route the request correctly. Store listings and app platforms may also provide in-app account deletion paths where available; completing those steps may still require confirmation with our support team.

Related: Privacy Policy · Terms of Service · Contact